There was a time when quality mattered and a warranty meant the maker’s personal guarantee was included with the merchandise they sold. We know that time has mostly passed.
That’s why there are laws! Plenty of them. So imagine my surprise when Samsung told me they weren’t going to cover my shoddily made $3000 SUHD TV when the plug fell out of the back of the TV. FELL out. It was not pulled or touched, hubby walked to the window that happened to be close to the TV and thunk! there’s the TV end of the cord still hanging out of the wall but unattached to the TV. An obvious manufacturer’s defect. I was hooking it up so I did not see/feel the cord hubby plugged in. He thought – “well that’s loose, I’ll have to tape that.” Tape that? Brand new TV? I think not. BUT we are in the middle of nowhere with a smallish vehicle – getting it back to have it dealt with looked more overwhelming than a loose cord. Wrong! And it’s NOT just the loose cord, everyone knows that, right?
It’s about quality. And it’s about nerve! Samsung through Amazon (and every small dealer everywhere!) under the bus so quickly it is better classified as a hit and run. Amazon takes the hit and Samsung runs off with my money. Don’t get me wrong – if Amazon shouldn’t be selling electronics because it voids the warranty – AMAZON SHOULDN’T BE SELLING ELECTRONICS CAUSE IT VOIDS THE WARRANTY! And that would be the end of it except – Amazon didn’t sell me the TV – a small business dealer did. Amazon just facilitated the sale. But if the manufacturer’s see this as a loop-hole (and evidently Samsung does) then get prepared for a wave of unhappy people because Samsung is incapable of producing a decent product! And they are incapable of taking responsibility for it. They pretty much said – too bad, so sad, not OUR problem. But it is. And YOUR problem is now my problem.I don’t like problems. I like people passing bucks even less.
When I contacted them – I was told, no – you bought it on Amazon, case closed. When I called I was put on hold for 20 minutes and told the same thing – Amazon? Case closed. They didn’t even care that the cord fell out of my TV. THAT’S IT! Right there! They didn’t care they made such a bad product, didn’t even consider that that should be looked in to. They just said: “It’s on Amazon” (or Ebay, or Kijiji or Wayfair,etc) . Told the same thing to the BBB. And they are saying it to you!
They are saying WE DON’T CARE!!! And they mean it. DON’T buy Samsung products! Phones, TVs, stereos – they don’t care if they work or not. They don’t care about their reputation and they don’t care about YOU! It’s obvious they care about the money – they must be in business for some reason. They just don’t care about a quality product nor do they care whether they have a satisfied customer or a deeply disappointed one; apparently it’s all the same to them. This is not your father’s Samsung anymore. A company with honor, foresight and standards like in the good old days. This is Samsung 2017 – I GOT MINE!!
Do yourself a favour and pass on them! Go for the LG instead. My choice came down to LG or Samsung. Want a laugh? I went with the Samsung cause I thought they had a better rep! Not only is their reputation bad (check it out) they don’t care. I cannot stress that enough!
Find someone who cares! Buy your products from people who want you coming back and don’t dive behind convenient skirts because they can. Don’t buy from cowards!
Samsung will NOT honor warranties on Ebay, Amazon or any online market place.
Stay away from online market places! I bought a brand NEW Samsung $3000.00 SUHD TV with a faulty power cord/assembly. The cord falls out! Samsung refuses to honor the warranty because I bought it on Amazon. Won’t even discuss it! It may be JUST a matter of a decent cord but they do not care. There are a lot of Samsungs being sold there and on Ebay and apparently NONE of them are being LEGALLY sold because being sold there (Amazon, Ebay, Kijiji) VOIDS THE WARRANTIES. I bought a 5 year warranty thru Amazon as well – they won’t touch this because it’s an obvious manufacturer’s defect. I lose twice!
Samsung does not care about their reputation. They do NOT stand behind their product – they dived behind “you bought it on Amazon – no warranty for you!” in a heartbeat! By doing so they throw Amazon (and Ebay and Kijiji, etc) under the bus! That means they throw YOU under the bus, too. If your store uses Amazon as a shop front (and I know you are out there) and you honestly feel you have the right to sell a product, you had better check to make sure you CAN! Don’t leave your customers left holding this nasty little bag of worms!. And if buying my TV from Amazon voided my warranty – THEY SHOULDN’T BE SELLING THE PRODUCT! Neither can you – not through them!
This is big news! Pass it on! Don’t buy Samsung – they don’t stand behind their product. Imagine jumping behind what is a technicality when you sell a shoddy product! The power cord falls out if someone walks past the TV- it should never have passed inspection. They don’t care! They don’t care I paid $3000.00!
I should have bought an LG, it came down to the two brand names. Don’t make my mistake. Check around – Samsung has a bleak record of non-existent customer service and faulty, shoddy merchandise. Don’t buy the hype of yesterday’s reputation; today’s reality is that they just don’t give a damn!