There was a time when quality mattered and a warranty meant the maker’s personal guarantee was included with the merchandise they sold. We know that time has mostly passed.
That’s why there are laws! Plenty of them. So imagine my surprise when Samsung told me they weren’t going to cover my shoddily made $3000 SUHD TV when the plug fell out of the back of the TV. FELL out. It was not pulled or touched, hubby walked to the window that happened to be close to the TV and thunk! there’s the TV end of the cord still hanging out of the wall but unattached to the TV. An obvious manufacturer’s defect. I was hooking it up so I did not see/feel the cord hubby plugged in. He thought – “well that’s loose, I’ll have to tape that.” Tape that? Brand new TV? I think not. BUT we are in the middle of nowhere with a smallish vehicle – getting it back to have it dealt with looked more overwhelming than a loose cord. Wrong! And it’s NOT just the loose cord, everyone knows that, right?
It’s about quality. And it’s about nerve! Samsung through Amazon (and every small dealer everywhere!) under the bus so quickly it is better classified as a hit and run. Amazon takes the hit and Samsung runs off with my money. Don’t get me wrong – if Amazon shouldn’t be selling electronics because it voids the warranty – AMAZON SHOULDN’T BE SELLING ELECTRONICS CAUSE IT VOIDS THE WARRANTY! And that would be the end of it except – Amazon didn’t sell me the TV – a small business dealer did. Amazon just facilitated the sale. But if the manufacturer’s see this as a loop-hole (and evidently Samsung does) then get prepared for a wave of unhappy people because Samsung is incapable of producing a decent product! And they are incapable of taking responsibility for it. They pretty much said – too bad, so sad, not OUR problem. But it is. And YOUR problem is now my problem.I don’t like problems. I like people passing bucks even less.
When I contacted them – I was told, no – you bought it on Amazon, case closed. When I called I was put on hold for 20 minutes and told the same thing – Amazon? Case closed. They didn’t even care that the cord fell out of my TV. THAT’S IT! Right there! They didn’t care they made such a bad product, didn’t even consider that that should be looked in to. They just said: “It’s on Amazon” (or Ebay, or Kijiji or Wayfair,etc) . Told the same thing to the BBB. And they are saying it to you!
They are saying WE DON’T CARE!!! And they mean it. DON’T buy Samsung products! Phones, TVs, stereos – they don’t care if they work or not. They don’t care about their reputation and they don’t care about YOU! It’s obvious they care about the money – they must be in business for some reason. They just don’t care about a quality product nor do they care whether they have a satisfied customer or a deeply disappointed one; apparently it’s all the same to them. This is not your father’s Samsung anymore. A company with honor, foresight and standards like in the good old days. This is Samsung 2017 – I GOT MINE!!
Do yourself a favour and pass on them! Go for the LG instead. My choice came down to LG or Samsung. Want a laugh? I went with the Samsung cause I thought they had a better rep! Not only is their reputation bad (check it out) they don’t care. I cannot stress that enough!
Find someone who cares! Buy your products from people who want you coming back and don’t dive behind convenient skirts because they can. Don’t buy from cowards!
Samsung will NOT honor warranties on Ebay, Amazon or any online market place.
Stay away from online market places! I bought a brand NEW Samsung $3000.00 SUHD TV with a faulty power cord/assembly. The cord falls out! Samsung refuses to honor the warranty because I bought it on Amazon. Won’t even discuss it! It may be JUST a matter of a decent cord but they do not care. There are a lot of Samsungs being sold there and on Ebay and apparently NONE of them are being LEGALLY sold because being sold there (Amazon, Ebay, Kijiji) VOIDS THE WARRANTIES. I bought a 5 year warranty thru Amazon as well – they won’t touch this because it’s an obvious manufacturer’s defect. I lose twice!
Samsung does not care about their reputation. They do NOT stand behind their product – they dived behind “you bought it on Amazon – no warranty for you!” in a heartbeat! By doing so they throw Amazon (and Ebay and Kijiji, etc) under the bus! That means they throw YOU under the bus, too. If your store uses Amazon as a shop front (and I know you are out there) and you honestly feel you have the right to sell a product, you had better check to make sure you CAN! Don’t leave your customers left holding this nasty little bag of worms!. And if buying my TV from Amazon voided my warranty – THEY SHOULDN’T BE SELLING THE PRODUCT! Neither can you – not through them!
This is big news! Pass it on! Don’t buy Samsung – they don’t stand behind their product. Imagine jumping behind what is a technicality when you sell a shoddy product! The power cord falls out if someone walks past the TV- it should never have passed inspection. They don’t care! They don’t care I paid $3000.00!
I should have bought an LG, it came down to the two brand names. Don’t make my mistake. Check around – Samsung has a bleak record of non-existent customer service and faulty, shoddy merchandise. Don’t buy the hype of yesterday’s reputation; today’s reality is that they just don’t give a damn!
Trump’s recent Rochester encounter with one of his avid supporters really says it all. It’s out there and maybe this will be the wake up call that many of his well-meaning followers need. Idolizing a man like Trump is tantamount to paving the way for another fanatical dictator to grace our world stage. He wants to build a great wall to protect us from wild, rampaging hordes of rapists and murderers that run amok on the other side. Problem with that is, he’s sealing most of them up inside the wall – most violent crimes are committed on Americans by Americans. And he’s sealing you in there with them. He wants to round up 11 million people, likely shove them in cattle cars and shuffle them back to Mexico whether they are from there or not. Does that not ring any faint bells for people? He wants to bomb another country into oblivion despite the millions of innocent civilians that live there. He’s demeaning to women, insulting to his colleagues and childish in the extreme. His judgement is so skewed that he does not realize or appreciate any boundaries; all is fair game to the Trump campaign. Losers need not apply. Rednecks welcome. He appears to have no shame, no moral compass and a Messiah like persona that seems to want to be all things to all people; but like a chameleon, changes his colors to suit his situation. He’s brash to the point of bullying and lacks the maturity we hope to coax out of our sixteen year old boys. His speeches are full of hateful rhetoric and self-love. His spokespeople are aggressive little robots that bark very loudly and fight very hard for their leader. Some of them actually speak better for the Trump cause then he does, it’s unfortunate there are so few of them and the shrill, rash fanatics better represent his following. The consequences of a Trump presidency are staggering.
Trump’s camp fronts a stony silence. They maintain he did not hear the comment but he laughed and shouted “We need this question, This is the first question”. Perhaps he did not mean to hear the question? Perhaps we should prepare for a full Evangelical display of apology and repentance? Or will he come out swinging? Lie, lie, lie. Deny, deny, deny. Accuse, misdirect and above all blame the Mexicans. Only time will tell.
Let your conscience be your guide. I much prefer Bush’s melting pot approach.
I’ve been a member of Neopets for 14 years. I’ve been a Premium member for the last eight years. I love Neopets.
Since the sale to JumpStart the site has been glitched, laggy and unusable. Since they started fixing it, it has gotten even worse. There is little to no communication – the occational “we’re taking the site down” leads to inevitable optimism and crushing disappointment. What little follow up there is is usually an “oops” or a “here take this and forget about all the rest” (bribes). There is speculation you have hardware issues – I certainly hope that’s been taken into account. There is also speculation that’s it’s not your fault – Viacom made it so. They patched and ignored and just let the site go. The problem with that is, under Viacom the site was never like this. Let’s just clarify that – the site has NEVER been as bad as it is now under any previous ownership.
What does that say about JumpStart? It would appear they don’t care – they are keeping themselves arms length from Neopets. There isn’t even a Neopets link on the JS page. It would appear that if Neopet’s ship goes down, JumpStart won’t be there to throw life preservers. I’m guessing they value their reputation and will not associate it with the angry mob that has become what’s left of Neopets. I can’t say I blame them except – they own the place! That is kinda like standing on the outside, watching your house burn and not lifting a finger to dial 911. That is indeed a picture of someone that does not care.
Where does that leave Neopets? Apparently with less staff than they had under Viacom and no abilities to apply patches that worked before. They say they are working on it, but what proof do we have? Every time they take the site down to fix it, it comes up glitchier, laggier – worse than it was before. Neopets users are certainly not benefitting from these down times, but we’re not getting much done when the site’s supposedly up either – so we’re kinda stuck between an uncaring JumpStart and an incompetent Neopets.
I’d say pull your Premium dollar but that would be giving up. I’m not quite there yet. Hordes of people cancelling Premium will sound Neopets death knell. And money is the least of my contributions to Neopets; my time is worth more, the efforts I’ve put into my account mean much more than the seven dollars a month I pay for Premium.
I’d say boycott the site – but that’s pointless. No one can get on the site, so our absence would not even be noticed let alone have any impact.
I’d say submit a letter to the Editor describing what you are going through and asking why it’s neccessary, but we all know that the editorial is only for occational good ideas and happy thoughts. You won’t get a meaty complaint passed that editor, trust me.
I’d say give up, but if you’re like me – that’s not an option. Neo is as much a part of my life as my real life pets, family and friends. I love my pets, I love the site and I do not regret the time I have spent there. It is an oasis to most of us, a pleasant respite from a crazy, unpredictable world. So no, I can’t say quit.
What I will say is MAKE SOME NOISE! Get on Neopets page and tell them fix it or get someone who can. Get on JumpStart’s page and tell them to start caring or sell the site before they run it so far into the ground no one will want it.
That’s all we can do. Hopefully it will be enough to grab someone’s attention. We’ve been patient. We even laughed about the bribe not being programmed properly and glitching multiple rewards for some while others got nothing. We applauded down time because we hoped it would lead to a better site. We’ve stood by and listened to what little anyone will say. And we have nothing to show for it. Making some noise will (if nothing else) make you feel that you weren’t just standing on the outside watching Neo burn.
If all you end up taking off this site is the knowledge that you fought to keep it alive, that’s something!
Make some noise!
I watched CNN’s 360 “special” coverage of the death of a cop killer; Anderson Cooper’s conspicuous absence puzzled me – when it says 360, you expect Cooper. Perhaps Anderson is tucking his head beneath his wing, he knows this bird don’t fly! His obsequious interview with LAPD was so lacking punch it was surprising. We expect Cooper to ask the hard questions, to “keep them honest” and it just didn’t happen. The story has come to its expected conclusion, no thinking person would have expected the arrest of Chris Dorner, that just wasn’t in the cards. No one seems to want to speak for Chris, perhaps they feel he spoke for himself through the lengthy journal he posted on Facebook. I am not at all sure that tells the true story of what drove Christopher Jordan Dorner to murder. Oh, he documented his downfall and he certainly pointed fingers at those he felt brought about his fall from grace. The strange thing is, he didn’t kill any of them. It would appear he didn’t get anywhere close to them and didn’t attempt to. This was a case of much ado about something else. I truly believe Chris started something he could not handle and once that fire started burning it was as all fire is, uncontrollable.
Chris had a thing for Monica Quan. I think this is what sparked all that transpired. If anyone really wants to find out why, this part of the equation must be considered. It is more than possible they met, it is likely. She was the daughter of Randal Quan, the LAPD police captain that represented Dorner in his appeal to recover his job. She was beautiful, athletic, intelligent; it is does not take much to speculate he was attracted to her. If we accept the possibility as a given, the whole series of events starts to make a little more sense.
I think her engagement four days before her murder pushed Christopher Dorner over the edge into hated cop killer. I don’t think the LAPD will disclose that, they don’t care. They are in the process of standing down from a threat that may never have been. I know that sounds harsh but please take the time to mull over what exactly happened. He did not kill any of the principles he named in his journal. He went after the beautiful Monica Quan instead. Her fiancee, Keith Lawrence may have been a target as well or just could have been in the wrong place at the wrong time. Chris Dorner knew that once he decided if he couldn’t have Monica, no one could – it was on. The lack of bodies left strewn in his wake should tell everyone that his heart just wasn’t in it. Or that it was his heart that got him into it to begin with. He killed four people; Monica Kwan, safety officer Keith Lawrence, and two police officers in separate skirmishes. He did not march into the heart of any LAPD station and start shooting, he tried to hijack a boat and head to Mexico. That didn’t work, so he headed north. I was expecting a run at the Canadian border. Once he started this, there was no hope for him and the world knew it. Christopher just couldn’t be honest and I am guessing it was because he knew that his unrequited love was just that, and that realization set this drama in motion. Add that to all the frustration of losing his naval affiliations and losing his job as a police officer in 2008 (albeit five years ago) and the powder keg was aflame. His “manifesto” was probably a diary of sorts. The threats were there, the language menacing enough but his actions spoke far louder than his words. There was really only one target; the other victims in this case were opportunistic, he did not seek out these altercations. He dealt with them as they arose, but his objective was to get out of the city and disappear. Of course I can’t be sure of any of this, but I would venture to guess – had Chris managed to steal that boat, we may never have heard from him again. The manhunt would have continued but he would not have been anywhere near it. He wanted to go to Mexico and possibly even further south.
I am hugely curious as to whether some amphetamines were involved here, but his crisp demise might leave that unanswered. There will be many questions unanswered; the LAPD is in control of all information now and no one but a group of tattered remnants speak for him. They shout volumes as to his manifesto and the accusations therein, but I suspect his few friends and family will quietly agree with my estimation of this horrific series of events.
Any man can be pushed beyond reason. Christopher Dorner was in love, realized it wasn’t ever going to happen and lost it. And in that one unforgettable, unforgivable moment – he destroyed the one thing in the world that he loved; fiercely loved. He knew she was lost to him. His career gone, his family estranged – he felt he had nothing left to live for and rather than commit suicide he thought he would revisit injustices of the past and justify the killing of the woman he loved. He would threaten the police world that had so ground him up and spit him out, he would strike back against all the pain. The engagement was the ultimate betrayal for Chris, it was the end of hope on a dark, hopeless trail. It was the stressor that broke whatever resolve he maintained; this was a man and a moment in time and a thing called losing it. Once lost there was no going back. Chris needed to validate his actions and thought going out like Rambo, fighting the good fight, challenging those that he felt had demeaned him, well – that was the plan. I firmly believe he changed his mind and had every intention of running for whatever border he could get to. Bad luck he was such a bad driver. Or he had come to terms with what he had done, realized he couldn’t live with it and decided he might as well make the stand he threatened to make. The fact that his cell phone came on for a short time that fateful day tells us Chris needed to make amends with someone; that cell phone call will forever be Chris Dorner’s outstretched hand.
For those that would dispute this (especially the LAPD that would continue to ignore the obvious), please remember the body count here. No civilians, 3 cops and one beautiful, young, recently engaged woman. Serial killers rack up far bigger scores, spree killers and mass murderers well -we’ve seen those body counts; Christopher Jordan Dorner: 4. A couple of injuries aside, he wasn’t really trying to take out the LAPD police force. If he wasn’t on any type of drugs, adrenaline forced him into the second and third shootings and self-preservation accounted for the fourth and fifth. And then there was the no choice option, surrounded by no end of law enforcement, helicopters buzzing overhead and the threat of burning to death licking at the last vestige of sanity.
For you that thought he was fighting some type of war; for those of you that thought he was a hero righting racial wrongs; for those of you that felt he might have been framed and scapegoated – I’m sorry to disappoint. Christopher Dorner was just a man in love. A man bent and humbled by the impossibility of his dreams. A man crushed by a tiny, velvet fist – the one wrapped round his heart, the one that stole his breath and made him see no tomorrows without her. I’ve been in Chris’ shoes – we all have.
We just never tried to set the world aflame with our pain.
And somehow now we see this goofy shuffle of civilians that Dorner left unharmed. And I see where some of you, misinformed and hero-worshipping as you are, might believe that there was some way to save this man; someway to help him fight his fight; some Don Quixote moment you and he might share. Part of me, some tiny part of ME… identifies with that. Some miniscule part of what may be my soul grieves for Dorner, grieves for the “just” part of Christopher that died long before he found himself surrounded, under heavy fire and possibly wishing his phone would ring – one tiny moment of humanity for Christopher before humanity ended. It’s painful. It should be.
For all of us that insist that the POLICE are off limits – that you cannot – you MUST NOT attack that which holds us safe, that which stands guard and allows us to sleep safely, that which is society and by that, it’s anchor – for all of us – we must hold firm and strong our belief. Or we are lost in the tumult that is this story. I am so torn by the pain of this that I cannot on any one day or the next explain how I feel. I know I feel. I will not say this is Christopher’s legacy – because Christopher’s legacy is one of murder and pain. That is the legacy that will endure – Christopher’s death will soon be forgotten in the wake of some new gun horror. The families of the victims will remain to grieve; remain to note and notice their loss until they themselves are lost . There are no words that can equate one loss to another. Especially when one sad, desperate loss is only noted by ragged elements that would happily overthrow all that we hold dear. And yes – I heard Christopher’s family finally reached out and apologised to us all.
I hope they apologised to him. I hope in those mean, final horrible moments Christopher Jordan Dorner, 33..found some peace.
I started this piece in support of your local police department…
I’ve been watching CNN’s coverage of the Dorner fiasco. The jurisdictional pissing contest between LAPD and San Bernadino was incomprehensible. Burning Dorner out of someone else’s home and property, unimaginable. I don’t think anyone following this drama believed it would end with Dorner’s capture – he was not going to be taken alive and law enforcement had no intention of taking him alive. Oh, they may say differently, especially those mouthpieces suggesting they wanted to question him as to accomplices or motive, but we all know that just isn’t true. We know he had no one helping him because he died painfully and desperately alone. We knew that we would hear that his cell phone was tracked for a brief few moments that afternoon – I hope that call meant something. I am not defending him, if you’ve read any of my Dorner posts, I said he should be cut down like the rabid animal he was. In retrospect – perhaps a tad harsh, but this was no Rambo or Terminator movie, this was real people dying. People that did not see him coming and had nothing to do with the complaints he documented through his infamous Manifesto. His were cowardly and unforgivable acts. He deserved to die. He had entire local, regional, state and national forces trying to kill him. And they did.
It’s the way they killed him that slightly encourages moral outrage. It’s only a tickle, a mere breeze of discomfort, but it’s there. It’s that vicious, almost hysterical voice screaming “burn it…burn it down…burn it! Fucking burn this motherfucker…” that makes some tiny part of any moral conscious wonder when the inmates started running the asylum. CNN is not playing that tape much, but enough so that any right thinking person is chilled and rightly so. I am glad they followed it up with that measured voice calling to “go ahead with the burners”, “go forward with the plan with the burner” , “like we talked about”. And then “we have a fire”. There are a number of other exchanges, we’re told fire fighters are on hand and then “hold your discipline!” One can only guess that is in response to that gleeful, maniacal voice screaming “burn that fucking house down!” The rest of the tape is what you would expect from professionals doing their job; reporting on life and death with the detachment that must come from many years of serving an ingracious, needy and dangerous public. But that one voice – that one triumphant, horrible cry to burn that fucker down gives slight and bitter insight into the type of organization that bred this monster to begin with.
There is no defense of Dorner. It would seem his family cut ties with him long ago, no one steps forward to speak for him there. The one friend that would comment lost for words, and rightly so. There is nothing good to be said about a man who would so indifferently end the lives of others. Innocents in his proclaimed war against real or imagined enemies; they were what some general on some far off battleground would proclaim as collateral damage. The pain to those families is anything but collateral and measures far more deeply in the moral scheme of things than Christopher Dorner’s death. Most would say he got what he asked for. I would too….except that one strident voice screaming “burn it, burn that fucker down” disturbs and frightens me. I know that anyone dealing with the threat of Dorner would rightly claim anyone has a breaking point – adreneline rushed and under fire, fearing they may not make it home to their families, even cops can give way to that gritty, horrid need for revenge and atonement. I just wish he hadn’t sounded so righteous, so gleeful…so evil.